FAQ: Kate Nash is Making a Record
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Can I use a different name on my reward?

YES! After the campaign we will send out a backer survey where you can add whatever name, address, etc., you wish!

Last updated: May 02, 2017 03:16

When will my order ship?

The signed reissue of 'Made of Bricks' pink vinyl will ship in August and all other rewards will ship once the 4th album is released which will happen sometime before Feb 2018

Last updated: May 02, 2017 12:20

What if I move, can I change my address?

YES! We will send out a survey asking for names, addresses, sizes, etc., once the items are 100% ready to be shipped out to you.

Last updated: May 02, 2017 12:20

What sizes will the Jackets come in?

Anywhere from xxxs - 5x, we will email everyone to ask for sizes, addresses, names, etc., once the campaign ends and items are ready!

Last updated: May 04, 2017 03:47

What is the sizing for shirts?

S - 34/36" M - 38/40" L - 42/44" XL - 46/48" 2XL - 50/52" 3XL - 54/56"

Last updated: July 19, 2017 09:43

How do I choose my size for the jackets?

  1. Find a jacket in your closet that you like the fit of
  2. Lay it flat on a hard surface
  3. Measure across (not around) as shown in the diagram
  4. Chose the size that best aligns with the measurements

We usually recommend choosing a size based on what you normally wear. All of our garments are unisex, but on a trim men's fit block (think men's H&M). For men, I'd say size up to be safe, and for women to size down from what they normally wear. To give you an idea - I wear a size Small in just about any brand (j.crew, gap, h&m, etc.) and I wear an XS-2XS in our garments.

Last updated: July 20, 2017 10:31

Which album is "Made of Bricks"?

Made of Bricks is the title of Kate's first album and it was re-issued on pink vinyl as a very limited release. The price was $60 but unfortunately we don't have any extras :(

Last updated: July 20, 2017 10:56

Can I use a different name on my reward?

YES! After the campaign we will send out a backer survey where you can add whatever name, address, etc., you wish! Last updated: Tue, May 2 2017 6:16 am EDT

When will my order ship?

The signed reissue of 'Made of Bricks' pink vinyl will ship in August and all other rewards will ship once the 4th album is released which will happen sometime before Feb 2018 Last updated: Tue, May 2 2017 3:20 pm EDT

What if I move, can I change my address?

YES! We will send out a survey asking for names, addresses, sizes, etc., once the items are 100% ready to be shipped out to you. Last updated: Tue, May 2 2017 3:20 pm EDT

What sizes will the Jackets come in?

Anywhere from xxxs - 5x, we will email everyone to ask for sizes, addresses, names, etc., once the campaign ends and items are ready! Last updated: Thu, May 4 2017 6:47 am EDT

Shipping Updates No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://katenash.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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