FAQ: Kate Nash is Making a Record
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Can I use a different name on my reward?

YES! After the campaign we will send out a backer survey where you can add whatever name, address, etc., you wish!

Last updated: May 02, 2017 03:16

When will my order ship?

The signed reissue of 'Made of Bricks' pink vinyl will ship in August and all other rewards will ship once the 4th album is released which will happen sometime before Feb 2018

Last updated: May 02, 2017 12:20

What if I move, can I change my address?

YES! We will send out a survey asking for names, addresses, sizes, etc., once the items are 100% ready to be shipped out to you.

Last updated: May 02, 2017 12:20

What sizes will the Jackets come in?

Anywhere from xxxs - 5x, we will email everyone to ask for sizes, addresses, names, etc., once the campaign ends and items are ready!

Last updated: May 04, 2017 03:47

What is the sizing for shirts?

S - 34/36" M - 38/40" L - 42/44" XL - 46/48" 2XL - 50/52" 3XL - 54/56"

Last updated: July 19, 2017 09:43

How do I choose my size for the jackets?

  1. Find a jacket in your closet that you like the fit of
  2. Lay it flat on a hard surface
  3. Measure across (not around) as shown in the diagram
  4. Chose the size that best aligns with the measurements

We usually recommend choosing a size based on what you normally wear. All of our garments are unisex, but on a trim men's fit block (think men's H&M). For men, I'd say size up to be safe, and for women to size down from what they normally wear. To give you an idea - I wear a size Small in just about any brand (j.crew, gap, h&m, etc.) and I wear an XS-2XS in our garments.

Last updated: July 20, 2017 10:31

Which album is "Made of Bricks"?

Made of Bricks is the title of Kate's first album and it was re-issued on pink vinyl as a very limited release. The price was $60 but unfortunately we don't have any extras :(

Last updated: July 20, 2017 10:56

Can I use a different name on my reward?

YES! After the campaign we will send out a backer survey where you can add whatever name, address, etc., you wish! Last updated: Tue, May 2 2017 6:16 am EDT

When will my order ship?

The signed reissue of 'Made of Bricks' pink vinyl will ship in August and all other rewards will ship once the 4th album is released which will happen sometime before Feb 2018 Last updated: Tue, May 2 2017 3:20 pm EDT

What if I move, can I change my address?

YES! We will send out a survey asking for names, addresses, sizes, etc., once the items are 100% ready to be shipped out to you. Last updated: Tue, May 2 2017 3:20 pm EDT

What sizes will the Jackets come in?

Anywhere from xxxs - 5x, we will email everyone to ask for sizes, addresses, names, etc., once the campaign ends and items are ready! Last updated: Thu, May 4 2017 6:47 am EDT

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password: https://katenash.backerkit.com/backer_accounts/password/new.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account at: https://katenash.backerkit.com/backer_accounts/sign_up.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Account recovery here: https://katenash.backerkit.com/backer_accounts/sign_in

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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